CHOICE slams high frequent flyer credit card interest rates as "indefensible"

author-avatar By
on May 19, 2020
CHOICE slams high frequent flyer credit card interest rates as

Photo by chuttersnap on Unsplash

Consumer advocate CHOICE has called for banks to lower interest rates on frequent flyer cards, saying many of them no longer justify having such high rates.

Rewards and travel credit cards typically come with higher interest rates and fees compared to standard credit cards, as these cards tend to offer more features, protections and rewards in the form of frequent flyer programs. 

However, consumer advocate CHOICE has called for the interest rates on these cards to be lowered in the wake of COVID-19. 

“While the banks’ response to customers affected by COVID-19 has been commendable to date, more work needs to be done to make credit cards fairer, especially frequent flyer cards,” CHOICE banking expert Patrick Veyret said. 

Virgin Velocity credit cards in particular were named and shamed by CHOICE.  

With most flights grounded and Virgin Australia itself going into voluntary administration, Virgin Velocity has placed significant restrictions on points redemption

According to Mr Veyret, the Velocity program being essentially frozen means the value of these points and cards remains in limbo. 

"It’s simply indefensible that banks continue to charge people interest rates in excess of 20% on Velocity frequent flyer cards," he said. 

"While the value of the Virgin program is in jeopardy, the interest rates on these credit cards must be capped at 10%."

CHOICE lists many Virgin Velocity-linked credit cards that are not currently available for new customers, but are still available for existing customers, that charge interest rates near or in excess of 20% p.a.

These cards, seen in the infographic above, also come with high annual fees. 

"There has been no relief for existing Virgin velocity credit card cardholders,” Mr Veyret said. 

“Banks market their rewards programs to lure people into purchasing expensive credit cards, often using the trap of 0% balance transfers. Banks justify their exorbitant interest rates and fees by pointing to perks like access to frequent flyer programs.

"However, a recent CHOICE investigation found that many frequent flyer credit cards are simply not worth it. This is even more so now with the future of the Virgin Velocity program under question."

CHOICE's invesigation is supported by previous research. 

According to a 2018 study released by the Reserve Bank of Australia (RBA), 30% of customers actually make a net loss on their credit card, and inappropriate rewards schemes are a major factor in this. 

The current financial climate has resulted in CHOICE's decision to call for a 10% p.a cap on credit card interest rates. 

“Velocity frequent flyer credit cards are simply the tip of the iceberg," Mr Veyret said. 

"The cash rate is at an historic low of 0.25%. There is no justification for the big banks to continue charging interest rates in excess of 20%.

"Interest rates on all credit cards must be capped at 10%."

Need somewhere to store cash and earn interest? The table below features introductory savings accounts with some of the highest interest rates on the market.


4000$product[$field["value"]]$product[$field["value"]]$product[$field["value"]]More details

Online Saver (Amounts < $499999)

    02000$product[$field["value"]]$product[$field["value"]]$product[$field["value"]]More details

    PremiumSaver (Amounts < $250k)

      3000$product[$field["value"]]$product[$field["value"]]$product[$field["value"]]More details

      Serious Saver (<$1m)

        0100$product[$field["value"]]$product[$field["value"]]$product[$field["value"]]More details

        mySaver < $50k

          4001$product[$field["value"]]$product[$field["value"]]$product[$field["value"]]More details

          WebSavings Account (New Customer) ($2,000+)

            Rates based on a savings balance of $10,000. Sorted by total interest rate. Refer to providers' websites for bonus rate conditions. Note that the base rate will apply once the introductory term has passed. Rates correct as of June 28, 2022. View disclaimer.

            More to come...

            Latest Articles

            William Jolly joined as a Financial Journalist in 2018, after spending two years at financial research firm Canstar. In William's articles, you're likely to find complex financial topics and products broken down into everyday language. He is deeply passionate about improving the financial literacy of Australians and providing them with resources on how to save money in their everyday lives.

            Be Savings smart.
            Subscribe for free money newsletters.

            By subscribing you agree
            to the Savings Privacy Policy