Open banking, cheap interest rates and liar loan crackdowns: What 2020 borrowers can expect

author-avatar By on February 17, 2020
Open banking, cheap interest rates and liar loan crackdowns: What 2020 borrowers can expect

Photo by Candice Picard on Unsplash

The rebound in the home lending market is set to pick up speed in 2020 following the slowest rate of mortgage lending growth in the past decade.

That's according to global consultancy firm Deloitte, which has published its annual Australian Mortgage Report, giving insights into what the industry expects for the year ahead.

But for that to happen, NAB's General Manager of Home Lending Paul Riley said there needs to be more housing construction, consumer income and confidence - all of which are currently in short supply.

"There are very few houses available for sale at the moment. This is impacting house prices, and the ability for many customers to be able to get on the housing ladder or be looking for their next house," Mr Riley said.

"If you take recent market data, supply is down 13-15% year on year in terms of the number of houses in market. Future building and renovation permits are also lower, and consumer confidence is at the lower end of the scale.

"For the market to sustainably grow, we need to be building more houses and for customers to have more income and confidence."

The Deloitte roundtable also asked what the likely outcomes would be across a number of aspects around mortgage lending in 2020.

If you're a borrower or are thinking about taking out a home loan, here's what to expect this year.

Thinking about refinancing to a low-rate owner-occupier home loan? Below are a handful of low-rate loans in the market. 

Advertised rate Comparison rate Monthly repayment Rate TypeOffsetRedrawOngoing FeeUpfront FeesLVRLump Sum RepaymentAdditional RepaymentsPre-approval
VariableMore details

Smart Booster Home Loan Discounted Variable - 2yr (LVR < 80%)

  • Fast turnaround times, can meet 30-day settlement
  • For purchase and refinance, min 20% deposit
  • No ongoing or monthly fees, add offset for 0.10%

Smart Booster Home Loan Discounted Variable - 2yr (LVR < 80%)

  • Fast turnaround times, can meet 30-day settlement
  • For purchase and refinance, min 20% deposit
  • No ongoing or monthly fees, add offset for 0.10%
VariableMore details

Yard Home Loan (Principal and Interest) (Special) (LVR < 70%)

  • Unlimited additional repayments
  • Unlimited free redraws
  • Optional 100% offset can be added for $120 p.a.^

Yard Home Loan (Principal and Interest) (Special) (LVR < 70%)

  • Unlimited additional repayments
  • Unlimited free redraws
  • Optional 100% offset can be added for $120 p.a.^
FixedMore details

Basic Home Loan Fixed (Principal and Interest) (LVR < 70%) 3 Years


Base criteria of: a $400,000 loan amount, variable, fixed, principal and interest (P&I) home loans with an LVR (loan-to-value) ratio of at least 80%. However, the ‘Compare Home Loans’ table allows for calculations to made on variables as selected and input by the user. All products will list the LVR with the product and rate which are clearly published on the Product Provider’s web site. Monthly repayments, once the base criteria are altered by the user, will be based on the selected products’ advertised rates and determined by the loan amount, repayment type, loan term and LVR as input by the user/you. Rates correct as of October 17, 2021. View disclaimer.

More first home buyers in the market

With the First Home Loan Deposit Scheme well underway, many of those surveyed said first home buyers would be the customer segment with the greatest growth in 2020.

But some of the major banks displayed concern at first home buyers getting into the market.

NAB's Mr Riley said "it still remains a very challenging situation for first home buyers".

"The Federal Government's scheme is a really positive step. For the customers who utilise the scheme, it will certainly quicken their time to achieving having their own home. The largest challenge for this segment is raising the 20% deposit while keeping pace with market price growth," he said. 

ANZ's General Manager for Home Loans John Campbell said affordability for first home buyers remains a challenge.

"For a medium-priced home in Sydney it still takes around 11 years to save for a 20% deposit. Melbourne is a little better at 9.6 years, while the national average is 8.6 years," Mr Campbell said.

"Banks are doing our bit to support first home buyers, so it is not a question of desire or ability to make credit available to that segment, but more about how to get them into the market responsibly."

Open banking to put power in hands of borrowers

With open banking set to roll out later this year, the biggest impact it would have on borrowers is more competitive, tailored products.

ING's Head of Third Party Glenn Gibson said the benefits of open banking could be huge if customers can put their trust in it.

"The uptake of technology will be completely driven by customers, with the benefits usually the driver of this uptake. There is no doubt customers are concerned about their data and this is also where trust is vital," Mr Gibson said.

"I certainly think there'll be massive benefits to customers when organisations leverage the opportunities of open banking and deliver amazing new customer experience. We will really start to see the opportunities open banking can deliver when customers can see the benefits for themselves."

But Equifax Group Managing Director Lisa Nelson was less positive.

"Until the industry can offer amazing consumer value, I believe it [open banking] is a lot of hype right now," Ms Nelson said. 

"You need to have a rock star consumer value proposition to get the customer to engage in open banking." 

Crackdown on 'liar loans'

Lenders are looking to protect themselves by cracking down on those who lie on their home loan applications.

At an Australian Retail Credit Associated conference, Ms Nelson said "there was a lot of conversation around how to hold consumers accountable".

"One of the issues that bubbled up was about consumer accountability and truth telling. We dug into that as part of our Comprehensive Credit Reporting data for research, working on it with the larger lenders. We can see that at least 36% of a consumer's debt was not disclosed when they made an application," Ms Nelson said. 

ANZ's Mr Campbell said while not being fully aware of all your outstanding credit cards is understandable, "not disclosing all outstanding debts is more difficult to comprehend."

Borrowers turning away from the big four

Ms Nelson said with the big four banks losing their market share, the focus is on newer players.

"If you look across all the four big banks from February 2018 to September 2019 - the big four have dropped about 4% market share in total. Fintechs are on the rise, but still nascent," she said.

One of those fintech lenders is Athena. Co-founder and CEO Nathan Walsh said there have been two key drivers behind the billion dollars of home loans they've written since launching.

"There has been a significant loss of trust in incumbent lenders. The majority of borrowers do not know their current rate of interest - and historically this has caused a bias towards borrowers simply accepting the loan they are in," Mr Walsh said. 

"Customers are saying: 'I don't know the current rate on my loan, but I know it doesn't start with a two' as a prompt to action and a prompt to think differently."

ANZ's Mr Campbell said the bigger banks need to step up to the plate.

"Clearly when customers are choosing to use a specific channel, they are telling us there is something they find easier, simpler or faster," he said.


The entire market was not considered in selecting the above products. Rather, a cut-down portion of the market has been considered which includes retail products from at least the big four banks, the top 10 customer-owned institutions and Australia’s larger non-banks:

  • The big four banks are: ANZ, CBA, NAB and Westpac
  • The top 10 customer-owned Institutions are the ten largest mutual banks, credit unions and building societies in Australia, ranked by assets under management in November 2020. They are (in descending order): Great Southern Bank, Newcastle Permanent, Heritage Bank, Peoples’ Choice Credit Union, Teachers Mutual Bank, Greater Bank, IMB Bank, Beyond Bank, Bank Australia and P&N Bank.
  • The larger non-bank lenders are those who (in 2020) has more than $9 billion in Australian funded loans and advances. These groups are: Resimac, Pepper, Liberty and Firstmac.
  • If you click on a product link and you are referred to a Product or Service Provider’s web page, it is highly likely that a commercial relationship exists between that Product or Service Provider and

Some providers' products may not be available in all states. To be considered, the product and rate must be clearly published on the product provider's web site.

In the interests of full disclosure,, Performance Drive and are part of the Firstmac Group. To read about how manages potential conflicts of interest, along with how we get paid, please click through onto the web site links.

*Comparison rate is based on a loan of $150,000 over a term of 25 years. Please note the comparison rate only applies to the examples given. Different loan amounts and terms will result in different comparison rates. Costs such as redraw fees and costs savings, such as fee waivers, are not included in the comparison rate but may influence the cost of the loan.

Latest Articles

Emma Duffy is Assistant Editor at Your Mortgage and  Your Investment Property Mag, which are part of the Savings Media Group. In this role, she manages a team of journalists and expert contributors committed to keeping readers informed about the latest home loan and finance news and trends, as well as providing in-depth property guides. She is also a finance journalist at which she joined shortly after its launch in early 2019. Emma has a Bachelor in Journalism and has been published in several other publications and been featured on radio.


Be Savings smart.
Subscribe for free money newsletters.

By subscribing you agree to the Savings Privacy Policy