Consumer Data Right Policy
20 March 2023
Savings.com.au Pty Ltd
This Consumer Data Right Policy ("CDR Policy") outlines how Savings.com.au Pty Ltd ("Savings.com.au") manages and protects your personal information when you use our services and when we share your information with third parties under the Consumer Data Right regime.
What is CDR
The Consumer Data Right regime (CDR) was introduced to give consumers better control over their data and how they share that data. CDR allows you to provide your consent to give an accredited business access to your consumer data in a secured way, so they can offer products and services to you.
Our Commitment to Your Privacy
We are committed to protecting your personal information and maintaining your privacy. We respect your right to privacy and are committed to complying with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth) (Privacy Act) and the Consumer Data Right regime established under the Competition and Consumer Act 2010 (Cth) (CCA).
Purpose and Scope
The purpose of this CDR Policy is to set out how Savings.com.au collects, uses, stores, and discloses your personal information in accordance with the CDR regime. This CDR Policy applies to all personal information collected by Savings.com.au in the course of providing services under the CDR regime.
What Personal Information We Collect and How We Use It
We only collect personal information that is necessary for us to provide you with our services. This may include your name, address, contact information, and other information that you provide to us. We use your personal information to:
- provide you with our services;
- comply with our legal and regulatory obligations;
- improve our services; and
- communicate with you about our services and offers.
We may also collect, use, and disclose your personal information for other purposes with your consent or where required or authorised by law.
How We Protect Your Personal Information
We take reasonable steps to protect your personal information from unauthorised access, disclosure, and misuse. We implement security measures such as firewalls, encryption, and password protection to ensure the confidentiality and integrity of your personal information.
Sharing Your Personal Information with Third Parties
We may share your personal information with third parties, including other banks or financial institutions, where it is necessary to provide you with our services or as required or authorised by law. We will only share your personal information to the extent necessary to provide you with our services or comply with our legal and regulatory obligations. We will enter into contractual arrangements with any third parties to ensure they comply with the CDR regime and the APPs.
Accessing and Correcting Your Personal Information
You have the right to access and correct your personal information that we hold. If you wish to access or correct your personal information, please contact us using the contact details provided below. We will respond to your request within a reasonable period and will provide you with access to your personal information unless there is a lawful reason for us not to do so.
Where is your data stored?
Your CDR data is stored in Australia.
When you will be notified about certain events
We take the security of your CDR data very seriously. However, in the event of a data security breach relating to your data, we will take the necessary steps required to investigate, isolate and reduce any potential harm for consumers. If required, we will notify you, and the Office of the Australian Information Commissioner.
Complaints and Feedback
If you have any complaints or feedback about our handling of your personal information, please contact us using the contact details provided below. We take all complaints and feedback seriously and will respond to your concerns as soon as possible. If you are not satisfied with our response, you may lodge a complaint with the Australian Financial Complaints Authority (AFCA) or with the Office of the Australian Information Commissioner (OAIC). Their contact details are as follows:
Phone: 1800 931 678
Australian Financial Complaints Authority
GPO Box 3
Melbourne, VIC 3001
Phone: 1300 363 992
Office of the Australian Information Commissioner
GPO Box 5218
Sydney, NSW 2001
Data Accuracy and Quality
We take reasonable steps to ensure that the personal information we collect, use, and disclose is accurate, up-to-date, and complete. If you believe that the personal information we hold about you is inaccurate, please contact us using the contact details provided below. We will take reasonable steps to correct any inaccurate personal information.
Data Retention and Deletion
We only retain your personal information for as long as necessary to provide you with our services or as required by law. We will securely delete or de-identify your personal information when it is no longer required or where you have withdrawn your consent.
We may disclose your personal information to overseas recipients, including recipients in countries that do not have equivalent privacy laws, where it is necessary to provide you with our services or as required or authorised by law. We will only disclose your personal information to overseas recipients in accordance with the APPs.
Changes to Our CDR Policy
We may update this CDR Policy from time to time. The current version of our CDR Policy will be made available on our website. We encourage you to review this policy periodically to stay informed about how we are protecting your personal information.
If you have any questions or concerns about our handling of your personal information or this CDR Policy, please contact our Privacy Officer at:
- Privacy Officer
- Savings.com.au Pty Ltd
- Email: email@example.com
- Phone: 1300 001 153
We will respond to your inquiry as soon as possible and in accordance with our obligations under the Privacy Act and CCA.
At Savings.com.au, we take your privacy seriously and are committed to protecting your personal information in accordance with the Australian Privacy Principles and the Consumer Data Right regime. We strive to provide our customers with transparency and control over their personal information and will continue to implement and maintain robust security measures to protect the confidentiality and integrity of your personal information.