Qantas is making it easier for would-be travellers to access refunds on unused flight credits born from pandemic-era cancellations.

The airline is launching a new tool, ‘Find My Credit', with the hopes of reuniting Aussies with more than $400 million worth of unused vouchers. 

It’s also doubling the Frequent Flyer points offered to customers booking flights with COVID credits between now and 31 July 2023. 

Eligible customers will receive the double points eight weeks after travel.

“The majority of the COVID credits we hold can be converted into refunds but we can’t do it automatically as the credit cards used for the purchase as far back as 2019 may have expired,” said Markus Svensson, Qantas chief customer officer.

“We’d obviously like customers to use their COVID credit to fly with us, but if they’d prefer a refund, we’re putting additional processes in place to help with that.”

The Qantas group issued around $2 billion worth of COVID credits amid border closures beginning in March 2020. 

Of the remaining balances, 62% are valued at less than $500 and 23% are worth between $500 and $1,000.

Remaining balances must be used ahead of a 31 December deadline. Travellers have until December 2024 to set off on trips funded with COVID credits.

“Qantas has one of the most flexible COVID credit policies of any airline, including among our global peers, and we’ve extended the booking expiry date three times,” Mr Svensson said.

How to get a refund for Qantas flight credits

The national carrier believes 80% of unused COVID credits can be refunded through its newly-streamlined process.

Customers who booked directly through Qantas can call the airline’s travel credit concierge team if they wish to request a refund. 

Meanwhile, if they booked through a travel agent, they should contact the agent directly to request their refund. 

Customers who aren’t eligible for a refund are still encouraged to contact the airline to discuss their options.

Do I have a Qantas COVID credit? 

If you’re not sure if you have a COVID credit with the airline, you can access Qantas’ new ‘Find My Credit’ portal. 

There, the airline will ask for your original booking details and surname or email address.

It will then email the details needed to redeem any credit vouchers from bookings up to three years old.

The tool can also be used to locate lost Jetstar vouchers. 


Advertisement

Need somewhere to store cash and earn interest? The table below features savings accounts with some of the highest interest rates on the market.

Provider

4000$product[$field["value"]]$product[$field["value"]]$product[$field["value"]]More details
  • Bonus rate for the first 4 months from account opening
  • No account keeping fees
  • No minimum balance

High Interest Savings Account (< $250k)

  • Bonus rate for the first 4 months from account opening
  • No account keeping fees
  • No minimum balance
010000$product[$field["value"]]$product[$field["value"]]$product[$field["value"]]More details
  • Earn up to 5.40% pa by depositing $1,000 in the previous month
  • No account fees
  • Easy access to your money

Saver Account (<$250k)

  • Earn up to 5.40% pa by depositing $1,000 in the previous month
  • No account fees
  • Easy access to your money
4000$product[$field["value"]]$product[$field["value"]]$product[$field["value"]]More details
  • A high-interest online savings account with no monthly fees, easy withdrawals and award-winning digital banking
  • No withdrawal notice periods or interest rate penalties

Savings Account (Amounts < $250k)

  • A high-interest online savings account with no monthly fees, easy withdrawals and award-winning digital banking
  • No withdrawal notice periods or interest rate penalties
02000$product[$field["value"]]$product[$field["value"]]$product[$field["value"]]More details
No monthly fees
  • Download the App to open your account
  • Get better visibility of your spending within App!
  • Deposit $200 per month to activate bonus interest
No monthly fees

Save Account

  • Download the App to open your account
  • Get better visibility of your spending within App!
  • Deposit $200 per month to activate bonus interest
Important Information and Comparison Rate Warning

All products with a link to a product provider’s website have a commercial marketing relationship between us and these providers. These products may appear prominently and first within the search tables regardless of their attributes and may include products marked as promoted, featured or sponsored. The link to a product provider’s website will allow you to get more information or apply for the product. By de-selecting “Show online partners only” additional non-commercialised products may be displayed and re-sorted at the top of the table. For more information on how we’ve selected these “Sponsored”, “Featured” and “Promoted” products, the products we compare, how we make money, and other important information about our service, please click here. Rates correct as of June 16, 2024. View disclaimer.

Image by Josh Withers on Unsplash