Commonwealth Bank launches Australian-first home loan protection

author-avatar By on February 24, 2020
Commonwealth Bank launches Australian-first home loan protection

Photo by Anna Pritchard on Unsplash

The Commonwealth Bank has today launched protection for owner-occupied homeowners by paying their loan repayments for up to a year if they, their spouse or dependent passes away or is diagnosed with a terminal illness.

The Home Loan Compassionate Care is available for new and existing owner-occupied home loan customers aged between 18-59. The protection is only available for customers with a standard variable rate home loan, fixed rate home loan, or an Extra home loan, and a $120,000 cap applies. 

The initiative comes as new research from the big four bank reveals a third of Australians would only be able to make their home loan repayments for up to six months if they, their spouse or dependent were to die or be diagnosed with a terminal illness.

One in 10 homeowners said they would only be able to cover their mortgage repayments for one month or less.

Angus Sullivan, Group Executive Retail Banking Services said the initiative is an Australian first.

"We know that mortgage repayments are the single biggest financial commitment for Australian homeowners, so when the unthinkable happens, we'll support our customers by making their home loan repayments for around 12 months at no cost," he said.

"We're proud that together with AIA we have been able to deliver this Australian-first for new home loan customers and will be making it available to our existing customers at no cost to thank them for their loyalty."

Thinking about refinancing to a low-rate, variable owner-occupier home loan? Below are a handful of low-rate loans in the market. 

The research also revealed that over half of Australian homeowners haven't had a conversation with their spouse or dependents about how they would continue covering their home loan repayments if they passed away or were diagnosed with a terminal illness.

While nearly half of respondents said they manage the monthly mortgage payments, a third are not completely across the details of their home loan. Women (40%) were more in the dark than men (29%). 

Mr Sullivan said the bank has made it as easy as possible to access the protection.

"If something were to happen, the last thing you should have to worry about is your home loan. In designing this protection, we've made sure there's no need to sign up or to activate it.

"We've also consulted with our own employees who have gone through similar, difficult experiences to ensure the end-to-end claims process is as easy and stress-free as possible, and a dedicated team has undergone specialised training to handle these sensitive matters."

The research also found that almost half (45%) of respondents said they would need financial assistance to cover their mortgage repayments. That number increased to 55% for those with children under the age of 18, and was highest for those under the age of 30 (67%).

Of those who said they would require financial help, two fifths said they would ask family or friends for support. 


The entire market was not considered in selecting the above products. Rather, a cut-down portion of the market has been considered which includes retail products from at least the big four banks, the top 10 customer-owned institutions and Australia’s larger non-banks:

  • The big four banks are: ANZ, CBA, NAB and Westpac
  • The top 10 customer-owned Institutions are the ten largest mutual banks, credit unions and building societies in Australia, ranked by assets under management in November 2020. They are (in descending order): Great Southern Bank, Newcastle Permanent, Heritage Bank, Peoples’ Choice Credit Union, Teachers Mutual Bank, Greater Bank, IMB Bank, Beyond Bank, Bank Australia and P&N Bank.
  • The larger non-bank lenders are those who (in 2020) has more than $9 billion in Australian funded loans and advances. These groups are: Resimac, Pepper, Liberty and Firstmac.
  • If you click on a product link and you are referred to a Product or Service Provider’s web page, it is highly likely that a commercial relationship exists between that Product or Service Provider and

Some providers' products may not be available in all states. To be considered, the product and rate must be clearly published on the product provider's web site.

In the interests of full disclosure,, Performance Drive and are part of the Firstmac Group. To read about how manages potential conflicts of interest, along with how we get paid, please click through onto the web site links.

*Comparison rate is based on a loan of $150,000 over a term of 25 years. Please note the comparison rate only applies to the examples given. Different loan amounts and terms will result in different comparison rates. Costs such as redraw fees and costs savings, such as fee waivers, are not included in the comparison rate but may influence the cost of the loan.

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Emma Duffy is Assistant Editor at Your Mortgage and  Your Investment Property Mag, which are part of the Savings Media Group. In this role, she manages a team of journalists and expert contributors committed to keeping readers informed about the latest home loan and finance news and trends, as well as providing in-depth property guides. She is also a finance journalist at which she joined shortly after its launch in early 2019. Emma has a Bachelor in Journalism and has been published in several other publications and been featured on radio.


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