NSW motorists are eligible for the scheme if they have a personal toll account and spend $375 or more on tolls between 1 July 2022 and 30 June 2023. 

Minister for Metropolitan Roads Natalie Ward said the new toll relief scheme will make traveling more affordable particularly for those in West and South West Sydney. 

“Drivers from Casula to Liverpool, Rouse Hill and Campbelltown will be the big winners, but everyone across New South Wales will have the chance to cash in on the new Toll Relief Rebate Scheme,” Mrs Ward said. 

“This is about putting more cash into the pockets of hardworking NSW families at a time when they are feeling the pinch from cost of living pressures.”

Minister for Customer Service and Digital Government Victor Dominello said the new scheme will be administered through Service NSW and payments would start flowing into bank accounts within days.

“Eligible customers can log into their Service NSW account, link to their toll account before lodging their toll relief rebate claim,” Mr Dominello said.

“There will always be the option to go into, or call, a Service NSW Centre for assistance. Claims will then be paid directly into their nominated bank account.”

Who is eligible?

The NSW Government has outlined the following conditions to be eligible to claim the 40% toll rebate:

  • Must be a NSW resident.
  • Spend $375 or more on eligible tolls in a financial year.
  • Must have a NSW personal toll account (E-Toll or Transurban Linkt) – if you've moved from interstate, check with your toll provider that you now have a NSW personal account suitable for Toll Relief.
  • Must have already paid for the tolls.
  • Must have accrued the tolls on a vehicle that's registered in NSW, and is below 2794 kgs TARE weight.
  • Must have traveled on an eligible NSW toll road.
  • Must claim within one year of the financial year end in which you paid the tolls.
  • Must not have already received:
    • A rebate in the quarter for which you're claiming.
    • The maximum rebate in the financial year for which you're claiming.

Further, the NSW Government notes the eligible toll spend must be accumulated on one personal toll account at a time. 

If multiple tag or tagless products are on the one account, the toll spent for all eligible vehicles on that account will count towards the rebate.

If eligibility criteria is met, NSW motorists will need to provide bank details for payment as well as having the linked personal toll account to a MyService NSW Account. 

Roads eligible for the toll rebate scheme

The NSW Government outlines tolls paid on the following roads are eligible towards your total toll spend and the overall rebate:

  • M5 South-West (unless you claim for the M5 South-West Cashback Scheme)
  • Westlink M7
  • Hills M2
  • NorthConnex
  • WestConnex
  • Sydney Harbour Bridge
  • Sydney Harbour Tunnel
  • Lane Cove Tunnel
  • Eastern Distributor
  • Cross City Tunnel
  • Military Road E-Ramp (Falcon Street off-ramp of the Warringah Freeway).

How to claim

You need to claim the rebate by 30 June in the financial year following the one in which you paid the tolls. 

This means for tolls paid between 1 July 2022 and 30 June 2023, the cut-off date for claims is 30 June 2024. 

To claim:

  1. Ensure all eligibility requirements are met. 
  2. Log into MyService NSW Account, clicking on My Services, then Add Services and choosing Toll Relief. 
  3. Follow the on-screen prompts including filling out necessary information to then claim the rebate. 

The NSW Government notes once the claim has been approved, payment will be made within 3 to 8 business days. 

How to get free or discounted car registration

In addition to the toll rebate scheme, eligible NSW motorists can receive free or subsidised vehicle registration.

To receive free registration in the 2022–23 financial year (1 July 2022 to 30 June 2023):

  • Motorists must have spent $1,462 or more (about $27 a week) on NSW toll roads in the previous financial year (1 July 2021 to 30 June 2022) while driving a NSW privately registered light vehicle.

To receive half-price registration in the 2022–23 financial year (1 July 2022 to 30 June 2023):

  • Motorists must have spent $877 or more (about $16 a week) on NSW toll roads in the previous financial year (1 July 2021 to 30 June 2022) while driving a NSW privately registered light vehicle.

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